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Support Center

See the self-serve help articles for the Smart Harvest HL100 Light Hotspot

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The Smart Harvest Help Center based on Intercom (support articles, chatbot, and support tickets) has been discontinued.

This support site has all of the same articles for self-serve support.

HL100 General Questions

General questions about the HL100 hotspot and the Helium Network

Onboarding Troubleshooting

Helping resolve any questions and issues that may come up during initial setup and onboarding

Check if Onboarding was Successful

Articles on making sure onboarding was a success and the device is working as expected

Checking and Claiming Mining Rewards

Information on your hotspot's mining rewards

Improving Mining Rewards and Troubleshooting

Advice on improving your mining rewards and troubleshooting any rewards-related issues