Support Center
See the self-serve help articles for the Smart Harvest HL100 Light Hotspot
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The Smart Harvest Help Center based on Intercom (support articles, chatbot, and support tickets) has been discontinued.
This support site has all of the same articles for self-serve support.
HL100 General Questions
General questions about the HL100 hotspot and the Helium Network
- Is the HL100 an approved miner for the Helium Network?
- What is a Helium hotspot? How does the HL100 earn income?
- Is the HL100 available in Canada or USA?
- Can the device be set up anywhere in the world?
- Can the device be set up anywhere in the home?
- How much will the HL100 mine?
- What tokens does the HL100 mine?
- Are the IOT tokens (that the HL100 mines) and HNT tokens 1:1?
- Can I swap the IOT tokens I earn for HNT or SOL or USDC?
- Do you offer support for users who are having issues with converting the tokens into dollars?
- How much is an HNT or Helium IOT token worth?
- Is the HL100 complicated to set up?
- Does the HL100 use my home internet connection? Will this cost me more?
- How can I see how many other hotspots are in my area?
- How can I see how much I would earn in my area?
- Can I setup the HL100 with WiFi instead of ethernet?
- Can I use a different antenna with the HL100?
- Will my network be compromised by this device?
- Can I place two miners close togher?
- How does the HL100 compare to the Bobcat Miner 300?
- What payment methods are accepted?
- What's the shipping time for Orders?
- Where is the HL100 available? Do you ship to my country?
Onboarding Troubleshooting
Helping resolve any questions and issues that may come up during initial setup and onboarding
- How do I onboard the HL100?
- I’m trying to onboard the HL100 with the Helium Wallet App using bluetooth and it doesn’t work
- I'm having issues Onboarding with my iPhone/iOS device
- I'm having issues Onboarding with my Android device
- The Onboarding Web App doesn’t ask for location permissions
- I’m trying to onboard my HL100 but it gets stuck at “Talking to your hotspot”
- The Onboarding Web App cannot find device in Safari on iOS
- Can you walk me through linking my Helium Wallet to the Onboarding Web App?
- I’m trying to onboard my HL100 but it gets the Finish button at the very end doesn't do anything!
- I’m trying to onboard my HL100 but when I press Finish, the Helium Wallet app just asks if I want to link my wallet again
- I’m trying to link my Helium Wallet but it keeps asking me to install the Helium Wallet app
Check if Onboarding was Successful
Articles on making sure onboarding was a success and the device is working as expected
- How do I make sure my hotspot is successfully onboarded to the Helium Network?
- How do I make sure my hotspot is working properly after onboarding?
- I’ve onboarded my HL100 but the Helium Explorer is showing that it’s offline
- What do each of the Status LEDs on the HL100 mean?
- Why does the Onboarding LED turn off after some time?
- Do I need to setup port forwarding for the HL100 to work properly?
- There’s another hotspot with the same (animal) name as mine. Is that an issue?
- Does the HL100 have a local dashboard I can use to check it's connected?
Checking and Claiming Mining Rewards
Information on your hotspot's mining rewards
- Where can I see or check my earnings?
- How do I use a Helium Hotspot Explorer to get more information about my hotspot's activity?
- How do I get mining rewards into my wallet? Will they be deposited automatically?
- How often should I claim rewards?
- How do I get SOL into my Helium Wallet?
- How do I get the mining rewards from the wallet into real money?
Improving Mining Rewards and Troubleshooting
Advice on improving your mining rewards and troubleshooting any rewards-related issues
- How can I improve my hotspot's earnings?
- How can I improve my hotspot’s placement?
- Do I have to do anything if I physically move the hotspot?
- Can I use an antenna extension cable to put my antenna in a better position?
- The hotspot explorer shows my hotspot is sending beacons but they're all invalid?
- My hotspot isn't earning anything!