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Smart Harvest Instruments
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HL100 Onboarding
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Smart Harvest Instruments
Who Is Smart Harvest?
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Can I use this device anywhere in the world?
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Can I install an indoor Smart Harvest product outdoors in an enclosure?
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I already have a standard Helium hotspot at the same location where I plan to deploy the HL100. Will it eat into LoRa rewards of my existing hotspot if I put it next to it?
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Is the HL100 an approved hotspot?
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Orders & Shipping
Where do you ship to?
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How long does shipping take?
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Do I have to pay customs fees?
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Orders, Refunds, & Warranties
Where can I check my order status?
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Can I change my shipping address?
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What’s your return and refund policy?
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Is there warranty on your hotspots?
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HotSpot Mining
How much will the HL100 mine?
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How do I get the mining rewards into a wallet?
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Do you offer support for users who are having issues with converting the tokens into dollars?
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Are the IOT tokens (that the HL100 mines) and HNT tokens 1:1?
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Can the device be set up anywhere in the home?
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What are Helium IOT tokens? What happened to HNT?
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HL100 Onboarding
How do I onboard the HL100?
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I’m trying to onboard the HL100 with the Helium Wallet App using bluetooth and it doesn’t work
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Onboarding App doesn’t ask for location permissions
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How do I make sure my hotspot is successfully onboarded to the Helium Network?
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I’m trying to onboard my HL100 but it gets stuck at “Talking to your hotspot”
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I’ve onboarded my HL100 but the Helium Explorer is showing that it’s offline
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What do each of the Status LEDs on the HL100 mean?
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Do I need to setup port forwarding for the HL100 to work properly?
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Can I use a different antenna with the HL100? Like a super high-gain one to maximize signal strength.
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Can I use an antenna extension cable to put my antenna in a better position?
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Do I have to do anything if I physically move the hotspot?
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Still have questions?
Explore our Knowledge Base of Help Articles.
Knowledge Base