I’m trying to onboard my HL100 but when I press Finish, the Helium Wallet app just asks if I want to link my wallet again

The Problem

If, in the process of onboarding the HL100 using the Smart Harvest Onboarding Web App, everything is proceeding normally, but after tapping Finish at the end of onboarding instead of a Onboard IOT Hotspot confirmation page:

You actually see a Link Wallet page again:

Then keep reading!

How to resolve this

We've found that closing the Helium Wallet App after linking the wallet allows it to properly onboard hotspots.

To onboard your hotspot:

1. Start by closing the Helium Wallet App (by swiping up)

2. Open chrome, navigate to the Smart Harvest Onboarding Web App - https://onboarding.smartharvest.ca/

3. Link your wallet

   1. Helium Wallet app opens with prompt to confirm Wallet Link

   2. Tap Yes, Link my Wallet

   3. You're taken back to the Smart Harvest Onboarding Web App, that now has a message showing wallet linked

      

4. Go back to the Helium Wallet app and close it by swiping up

5. In Chrome, navigate back to the Smart Harvest Onboarding Web App - https://onboarding.smartharvest.ca/

6. Continue with onboarding

Please get in touch with us if this still doesn't resolve the issue