This privacy policy covers Smart Harvest's collection and treatment of information and data collected when you visit Smart Harvest's Websites or use Smart Harvest Services.

Definitions

  1. "Smart Harvest", "we", "our" or "us" means the entity Smart Harvest Instruments Inc.
  2. "Services" means any and all services and hosted software applications provided by Smart Harvest, including but not limited to, APIs, community websites, corporate website and any other software services offered by Smart Harvest.
  3. "You" means yourself and any entities you represent.
  4. "Products" means both the physical products produced and sold by Smart Harvest; the firmware, provided by Smart Harvest, that is programmed onto certain of these physical products; and software created for use with other Smart Harvest products
  5. "Third Party Products" – includes but is not limited to applications, websites, APIs, software, or hardware that interacts with, uses or connects to any Smart Harvest Products or Services.
  6. "Website(s)" means any web domains owned, operated, branded or co-branded by Smart Harvest Corporation. Websites include Smart Harvest’s community and documentation websites.

How Smart Harvest Collects Data

  1. Smart Harvest collects certain data from visitors/users to Smart Harvest Websites/Services in order to continuously improve and enhance our customer’s experiences. This data is collected via the following methods:
    1. Smart Harvest, like many other websites, will store session information (often called "Cookies") in your browser that will help Smart Harvest to identify information such as browsing activity, IP addresses and page view order. You do have the option to not use these Cookies; the majority of browsers will have a "help" tool that will help you to prevent Cookies if you want to, but Smart Harvest recommends you keep Cookies active as it will provide a better user experience on Smart Harvest’s Websites.
    2. When You visit Smart Harvest Websites, Smart Harvest web servers automatically log typical website analytic data from visitors to our site. This data, which may include details such as browser type, IP addresses, site visit length and referral URL, is used for systems administration, detecting use patterns and generally improving customer experience.
    3. Smart Harvest sees and logs non-personally identifiable data when You use Smart Harvest Services. Smart Harvest logs this data in our system and stores it on Third-Party servers. The only identifiable information this data is connected to will be the account details You supplied when creating Your account.
    4. Smart Harvest makes use of Google Analytics to gather, collect, and analyze information about the behavior of visitors to Smart Harvest's website(s). Collect data is anonymized and includes, but is not limited to, referrer data, access logs of website subpages, and how often or for how long a subpage was viewed. Google Analytics is operated by Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. More information about how Google uses data and their policies can be found at www.google.com/policies/privacy/partners/
    5. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
  2. Information You provide
    1. When You create an account with Smart Harvest, You provide us with data that includes an email address and password. Smart Harvest may also give you the option to voluntarily share other data with us that is connected to your account. If any of these details change, You may update your account at any time and modify, correct or delete your account details.
    2. You may choose to contribute and interact on Smart Harvest Websites including the forum Website. You will have the opportunity to choose what information (other than Your user name which is not optional) you would like to make public. You may choose whether to display or give out your contact details and other personally identifiable information on the Websites.
    3. When You actively provide information on Smart Harvest Websites, we may retain that data for You for later use. This data is stored on secure third party servers.
    4. You may actively provide payment details when purchasing Products from Smart Harvest. Smart Harvest uses a third-party secure e-commerce site with a Level 1 PCI compliant payment system, for direct online sales. No employees of Smart Harvest have access to the credit card details associated with these purchases.
  3. Information provided by third parties
    1. At times Smart Harvest may collect information from Third-Parties that use our Services or Products. They may provide us with Personal or Anonymous Data that we will use to continue to improve our Services and Products.

Opting out of Data Collection

  1. Storage of cookies can be prevented by settings in your browser software. Note that you may not be able to use this website and all of its features to the fullest extent without cookies enabled.
  2. To opt out of and prevent collection of data generated by cookies in relation to your use of the website by Google for the Google Analytics tool, you can install their opt-out plugin. Learn more at: https://tools.google.com/dlpage/gaoptout/

How is data used by Smart Harvest?

  1. The data referenced in this Privacy Policy is primarily used by Smart Harvest to evaluate and improve, troubleshoot or enhance Products, Websites and Services (including developing, enhancing, analyzing and improving our Services; performing data analytics; managing our communications)
  2. Email addresses and any other information supplied by You may also be used by Smart Harvest to respond to emails, phone calls and requests.
  3. Operate, evaluate and improve our business (including developing, enhancing, analyzing and improving our Services; managing our communications; performing data analytics; and performing accounting, auditing and other internal functions);
  4. Smart Harvest may collect and create anonymous data by excluding personally identifiable information. Smart Harvest reserves the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties at its sole discretion.

How is data kept secure?

  1. Smart Harvest uses Secure Socket Layer (SSL) encryption on the APIs (Application Programming Interface) and Websites operated by Smart Harvest.
  2. Smart Harvest uses SSL encryption to communicate with devices that support it and uses RSA and AES encryption to communicate with devices that do not support SSL.
  3. Data collected by Smart Harvest via its Websites and Services is stored on secure third-party servers.

When is data shared?

  1. Smart Harvest may at some point have a third-party process or analyze some of the data we have collected.
  2. When appropriate, Smart Harvest may share data with entities and persons who are actively doing business with Smart Harvest and have entered into a contract with Smart Harvest. A company of this sort will have access to the data generated by individuals who are users of the product created and sold by said company.
  3. Smart Harvest may share aggregated or anonymous data publicly or as described above in section 3.3
  4. Smart Harvest will share personal information with companies, organizations or individuals outside of Smart Harvest if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
    1. Meet any applicable law, regulation, legal process or enforceable governmental request.
    2. Enforce applicable Terms of Service, including investigation of potential violations.
    3. Detect, prevent, or otherwise address fraud, security or technical issues.
    4. Protect against harm to the rights, property or safety of Smart Harvest, our users or the public as required or permitted by law.
  5. If another company acquires Smart Harvest or our assets via a merger, acquisition or sale, that company will possess the Personal Data collected by Smart Harvest and will assume the rights and obligations regarding your Personal Data as described in this Privacy Policy. In this event Smart Harvest will give You prior notification via email or by putting a prominent notice on our site before Your personal data is transferred.

Additional Information

  1. Third-Parties may on occasion offer products or services that interact with Smart Harvest. Smart Harvest will encourage these Third-Parties to follow a similar privacy policy as this one, but you acknowledge and agree that Smart Harvest is not responsible for the privacy policies of others.
  2. Smart Harvest will not intentionally gather information from children under the age of 13.
  3. Smart Harvest reserves the right to make changes to this Privacy Policy at any point without prior notification and approval. Continued use of the Websites and Services once these changes are announced will confirm Your approval of and agreement to any and all changes.
  4. The section headers in this agreement are for structure only.
  5. If you have any questions regarding this Privacy Policy you may contact Smart Harvest at hello@smartharvest.ca.